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Privacy
Oricom international Pty Ltd
Privacy Policy
Commitment
Oricom is committed to implementing and promoting a privacy policy which will ensure the privacy and security of your personal information. To this end, we are committed to the National Privacy Principles established under the Privacy Act. Accordingly detailed below, for your information, is our policy on the management of personal information. A summary of the National Privacy Principles is available [on our website or by contacting our office].
Collection
Our ability to provide you with products and an ongoing services, including the repair of any of our products in accordance with the warranty terms, is dependent on us obtaining certain personal information about you, including basic information such as your name, address, email address, other contact details and, if necessary, your credit card or debit card details. We will generally not collect any personal information about you except when you have knowingly provided that information to us or authorised a third party to provide that information to us. Generally, collection of your personal information will be effected face to face, over the telephone or in writing. From time to time additional and/or updated personal information may be collected through one or more of those methods. We will only collect, maintain and use personal information about you if it is necessary for us to adequately provide to you the products or services you have requested Failure to provide complete and accurate information to us may compromise our ability to provide you with an appropriate product or your ability to make a warranty claim on a product provided to you. Use and Disclosure We will not use or disclose Personal Information collected by us for any purpose other than: the purposes for which it was provided or secondary related purposes in circumstances where you would reasonably expect such use or disclosure; or where you have consented to such disclosure; or where the National Privacy Principles authorise use or disclosure where required or authorised under law, in circumstances relating to public health and safety and in connection with certain operations by or on behalf of an enforcement body. We may use the Personal Information collected from you for the purpose of providing you with direct marketing material in connection with products or services that may be of interest to you, however you may, by contacting us by any of the methods detailed below, request not to receive such information and we will give effect to that request. Please allow 2 weeks for your request to be actioned. We may disclose your Personal Information to related bodies corporate, our partners and associates so they can provide information to you about goods and services they offer. It is a condition of our agreement with our related bodies corporate, our partners or associates that they adopt and adhere to this privacy policy. If you have any concerns in this regard, you should contact us by any of the methods detailed below. In the event it becomes necessary to take proceedings to recover amounts due to us by you, information may be disclosed to external agencies to assist in that process and the enforcement of any judgement obtained against you. Detail storage and security. Oricom will at all times seek to ensure that the Personal Information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure. At all times your Personal Information is treated as confidential and any sensitive information is treated as highly confidential. [All record movements off premises are recorded in a central register. All computer based information is protected through the use of access passwords on each computer and screen saver passwords. Data is backed up each evening and stored securely].
Access and Correction
You may at any time, by contacting us by any of the methods detailed below, request access to your Personal Information and we will (subject to the following exceptions) provide you with access to that information either by providing you with copies of the information requested, allowing you to inspect the information requested or providing you with an accurate summary of the information held. We will, prior to providing access in accordance with this policy, require you to provide evidence of your identity. We will not provide you with access to your Personal Information if: providing access would pose a serious threat to the life or health of a person; providing access would have an unreasonable impact on the privacy of others; the request for access is frivolous or vexatious; the information related to existing or anticipated legal proceedings between us and would not be discoverable in those proceedings; providing access would reveal our intentions in relation to negotiations with you in such a way as to prejudice those negotiations; providing access would be unlawful; denying access is required or authorised by or under law; providing access would be likely to prejudice certain operations by or on behalf of an enforcement body or an enforcement body requests that access not be provided on the grounds of national security. In the event we refuse you access to your personal information, we will provide you with an explanation for that refusal. We will endeavour to ensure that, at all times, the Personal Information about you which we hold is up to date and accurate. In the event that you become aware, or believe, that any Personal Information which we hold about you is inaccurate, incomplete or outdated, you may contact us by any of the methods detailed below and provide to us evidence of the inaccuracy, incompleteness or outdatedness and we will, if we agree that the information requires correcting, take all reasonable steps to correct the information. If we do not agree that your Personal Information requires correcting, we must, if you request, take reasonable steps to ensure that, whenever your Personal Information is accessed or handled in the future, it is apparent that you are not satisfied as to the accuracy or completeness of that information. We will endeavour to respond to any request for access within 14-30 days depending on the complexity of the information and/or the request. If your request is urgent please indicate this clearly.
Complaints Handling
If you wish to complain about any breach or potential breach of this privacy policy or the National Privacy Principles, you should contact us by any of the methods detailed. Your complaint will be considered within 7 days and responded to. It is our intention to use our best endeavours to resolve any complaint to your satisfaction, however, if you are unhappy with our response, you are entitled to contact the Office of the Privacy Commissioner who may investigate your complaint further. Internet Policy Our Web site contains links to other Web sites whose operators may or may not adhere to a privacy policy or be governed by the National Privacy Principles. [While it is not necessary to register your personal details to use our Web site, we do offer a registration service which will enable you to receive product and service updates and other information. In the event you do register with us, we will collect personal information from you including your name and e-mail address.] If you have registered with us and decide, at any time, that you do not wish to receive any further information from us, you can send an e-mail to the e-mail address noted below requesting to be removed from our online registration database. Please allow 2 weeks for your request to be actioned. You may amend or update your registration details by sending an e-mail to the e-mail address noted below providing your amended details. Please allow 2 weeks for your request to be actioned. Our Web site uses cookies which allows us to identify your browser while you are using our site. Cookies do not identify you, they simply allow us to track usage patterns so that we can measure the level of interest in various areas of our site. All browsers allow you to be notified when you receive a cookie and elect to either accept it or not. Your Internet service provider should be able to assist you to set your preferences.
Contact Details
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756
P: (02) 4574 8888
F: (02) 4574 8898
